Your username is assigned to you by the system automatically when you enroll a new student. It is typically one of the following formats:
Your first and last name (example: christophersmith) Your personal email address (example: firstname.lastname@example.org)
If you do not know your username, click the Forgot Your Login/Password? linkon the Skyward Family Access home page. You will be asked to enter your email address and your username/login ID will be emailed to you, along with a link that will allow you to reset your password.
What is my password?
Your password is assigned to you by the system automatically. If you do not remember your password, click the Forgot Your Login/Password? linkon the Skyward Family Access home page. You will be asked to enter your email address and your username/login ID will be emailed to you, along with a link that will allow you to reset your password.
If I am a GISD staff member AND a parent, can I use my GISD username and password to access my Family Access account?
Yes, if your parent and your staff accounts are correctly linked together. You can attempt to login to Family Access with yoru GISD username and password first. If that does not work, you may have a separate Family Access login linked to a personal email account. Use the Forgot Login ID/Password? link and enter your personal email address. If you receive an emailed password reset link at your personal email address, you have two separate accounts. You can submit a helpdesk request with your GISD username, the names of your GISD student children, and your home address to request that the two accounts be merged together.
How do I change my username or password once I am logged in?
Once you have successfully logged in, you can update BOTH your default login ID/username and password. We recommend making your email address your Login ID and setting your password to something you will remember. To do so, click on the My Account link in the top right corner of the Family Access home page.
On the My Account page, click either the Change Login or Change Password buttons, and you will be allowed to change your Login ID and/or your password to a selection of your choice.
What if I still can't log in?
Contact our helpdesk at email@example.com for assistance. Your patience at the start of the school year is greatly appreciated, when we have a very high volume of parent helpdesk requests.