• Frequently Asked Questions about mentoring/volunteering/partnering with GISD

    I received the background rescreening notice email from GISD. Does this mean I have to reapply in the system for another background check?

    No, you do not have to reapply. The system will automatically run a new background re-screening on August 15 and 16 and you will be notified at this time of your background check status. If you choose to UNSUBSCRIBE, this means that you will NOT be re-screened for another background check. If you wish to UNSUBSCRIBE, you must do so by August 14. 
     
    I logged in and edited my profile - does this mean my background check will be re-screened for the upcoming school year?
     
    Yes. The only way you will NOT be re-screened is if you UNSUBSCRIBE.
     
    I want to apply to be a new volunteer - do I have to register as a volunteer to be in a GISD school?
     
    Yes. Each and every volunteer must register in our MVPS System and complete a background check. Check our list of volunteer opportunities (which includes field trips, class speaker, event chaperone, and more) on our volunteer web page.
     
    How do I know if I've been approved to volunteer in GISD Schools?
     
    You can now check your own background check status in our MVPS System. You can do this by logging in to your existing profile, click on the three-line menu in the top left corner, click on Volunteer > Background > bottom of the Background Details page.
     
    What does the background check status mean?
    • Standard approved (highlighted in green) - this means you're approved to volunteer in our schools.
    • Action pending (highlighted in brown) - this means additional information is still needed. Be sure to check your email, as this information will be shared with you via the email you provided. Please be sure to check your spam folder and make sure delivery from the domain from which the email was sent (ezcommunicator.com) is not being blocked.
    • Review required (yellow) - this means HR will be reviewing the profile screening. This review process can take up to 72 business hours. If the result is still in 'Review Required' after the typical review time, please call our department of Human Resources at 512-943-5000.

    Safety is the top priority of GISD. Thank you for your patience as we carefully review and screen each volunteer and mentor.

     
    Who can I contact if I have questions about my background check status?
     
    Please contact our department of Human Resources at 512-943-5000.
     
    How do I complete the registration to volunteer/mentor at GISD?
     
    We have a volunteer how-to instruction guide and a mentor how-to instruction guide. Please let us know if you have any additional questions.
     
    Who can I contact about my profile in the MVPS System?
     
    Please contact the Department of Communications and Community Engagement at 512-943-1890.
     
    I haven't received any emails from the MVPS System - how can I receive emails?
     
    The system will send emails to you based on the email address you provided when you signed up as a mentor/volunteer/partner in our system. Please be sure to check your spam folder and make sure delivery from the domain from which the email was sent (ezcommunicator.com) is not being blocked. If you still are not receiving emails, and you think there might be an error in your email address, please log in and check the spelling in your profile. We have been experiencing bounced emails from att.net, sbcglobal.net accounts - so please try to use another email domain. If you're still having trouble, please reach out to us at connect@georgetownisd.org or call us at 512-943-1890. 
     
    Can I track the time I have spent volunteering or mentoring?
     
    Yes, you can track your own time in your MVPS account. You can read our how-to track time instructions for more information.
     
    How do I sign the Mentor Agreement?
     
    These are emailed to you in the approval letter that's generated from our MVPS System. Please be sure to check your spam folder and make sure delivery from the domain from which the email was sent (ezcommunicator.com) is not being blocked. If you still are not receiving emails, and you think there might be an error in your email address, please log in and check the spelling in your profile. If you're still having trouble, please reach out to us at mentor@georgetownisd.org or call us at 512-943-1890. 
     
    How do I complete the Mentor Application Details form?
     
    These are emailed to you in the approval letter that's generated from our MVPS System. Please be sure to check your spam folder and make sure delivery from the domain from which the email was sent (ezcommunicator.com) is not being blocked. If you still are not receiving emails, and you think there might be an error in your email address, please log in and check the spelling in your profile. If you're still having trouble, please reach out to us at mentor@georgetownisd.org or call us at 512-943-1890.