Grievances and Complaints

Grievances are filed by employees. Policy DGBA (Local)  references the procedure for filing a grievance.

Complaints are filed by parents and/or students. Policy FNG (Local) references the procedures for filing a complaint.

 Procedures for Grievances and Complaints

The First Step:
The Board encourages students and parents to discuss their concerns with the appropriate teacher, principal, or other campus administrator who has the authority to address the concerns. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level.

Informal Resolution:
From the date the grievant/complainant knew or should have known of the concern, there is a 15-day period during which the grievant/complainant must inform the employee’s supervisor/principal of the concern and attempt an informal resolution. If there is no informal resolution after 15 days, no later than the 15th day from the date the grievant/complainant knew or should have known of the concern, the grievance/complaint must be filed. If the grievance/complaint is filed after the 15th day, it is untimely and shall be considered concluded.

Level I Immediate Supervisor/Principal:
The employee/parent or student shall describe in the initial Level I grievance/complaint the efforts made towards informal resolution of the grievance/complaint. If the supervisor/principal determines that the employee/parent or student has not made a good faith effort to resolve the grievance/complaint informally, the supervisor/principal, in writing, may reject the grievance/complaint, instruct the employee/complainant to seek informal resolution, and set a new date for filing of the grievance/complaint if the supervisor/principal determines that the employee/complainant has not made a good faith effort to informally resolve the grievance/complaint.

• FNG - Level I Form

• DBGA - Level I Form

Level II Superintendent’s Designee:
The employee/complainant may appeal the Level I decision by filing an appeal with the Superintendent or Superintendent’s designee within ten days after the receipt of the response at Level I.

• FNG - Level II Form

• DBGA - Level II Form

Final Step:

Level III Board of Trustees:
The employee/complainant may appeal the Level II decision to the Board at the next available regularly scheduled Board meeting by filing a Level III appeal within ten days after receipt of the Level II response.

• FNG -Level III Form

• DBGA - Level III Form

Complaints and Grievances may be submitted by email through the following:
For Student & Parent Grievances or Complaints send it to: student.grievances@georgetownisd.org 
For Employee Complaints und DGBA send it to: employee.grievances@georgetownisd.org 
Fax: (512) 943-5004

Mail/In Person:
Georgetown ISD 
Hammerlun Center of Leadership & Learning Building
507 E. University Avenue
Georgetown, Texas 78626